Join ION, the UK’s leading Sage Intacct for Education partner, and help transform how finance teams in multi-academy trusts and colleges operate. We're looking for a dynamic Customer Success Manager with strong finance knowledge and a passion for helping customers achieve success through technology.
In this role, you'll build lasting relationships with finance leaders, support them in getting the most out of Sage Intacct, and ensure they meet their strategic goals. You'll act as a trusted advisor, using your understanding of finance operations—ideally within the education sector—to deliver real impact.
You’ll thrive here if you:
- Have experience working in or alongside finance teams
- Understand the challenges facing education-sector finance leaders
- Enjoy solving problems, building relationships, and driving meaningful outcomes
- Are proactive, collaborative, and care deeply about customer success
What you’ll be doing:
- Developing tailored success plans for each customer
- Driving adoption and satisfaction with our solutions
- Coaching colleagues and sharing best practices
- Representing customer feedback to help shape our product roadmap
What you'll need
You will will need Sage Intacct Certification, or significant experience supporting a finance system is essential for this role.
We offer a competitive salary, flexible hours, 25 days holiday (plus your birthday off!), free office snacks and drinks, and a fun, ambitious culture.
