Salesforce Specialist

Newcastle upon Tyne
We are looking for an energetic, talented and ambitious person to join our team as a Salesforce Specialist.

ION is unleashing integrated cloud-accounting and Salesforce technologies into the UK mid-market, enabling its customers to sell faster and smarter, rapidly accelerate growth and outperform their competitors at every level.

We are a fast growing and ambitious team, with grand plans and a hunger for excitement.


Salesforce is the number 1 customer relationship management solution in the world, whose sole purpose is to bring companies and customers together. It is a one integrated solution that gives all departments –marketing, sales, commerce and service – a single and shared view of each and every customer.

As a Salesforce specialist, you will work with our Salesforce team and our customers to provide an implementation of Salesforce that meets our customer needs and requirements, which in turn will provide valuableinsight into our customers marketing, sales, commerce and service performance for the benefit of their company.


  • Work with our customers to understand and document their requirements and their critical success factors for an implementation of Salesforce
  • Attend discovery, co-creation workshops and stakeholder interviews with our clients to clearly understand and document the appropriate requirements
  • Collaboratively design and document the Salesforce solution, using the appropriate Salesforce products, to meet those requirements and critical success factors for our customers
  • Design the object hierarchy, data mapping and any integration requirements for the Salesforce solution
  • Set-up, configure and build the solution our customers requirement in the Salesforce product ecosystem
  • Work with our test team to validate what you have built and resolve any issues or errors that arise from testing the built solution
  • Support our customers during the user acceptance testing process to ensure the solution performs as it is required and resolve any further issues or adapt the solution to the customers satisfaction
  • Deploy the final and signed off solution across the relevant environments into production
  • Support the customer in migrating any data from their legacy systems into the final solution
  • Providing training to educate the customer in the operation and use of their solution into their business
  • Hand hold the client through the process of getting them live and operational with the solution in their business and providing support and resolution of any post go live teething problems
  • Providing support of the customer in the form of issue fixes, small changes, solution training, reports and dashboards training and anything else they may require when the solution is live



  • You will learn the appropriate methods to execute to understand a clients requirements and critical success factors for the delivery of a project
  • You will be trained on the relevant Salesforce products and how to design, build and implement them for the benefit of our customers
  • You will be afforded the time to become certified in the relevant Salesforce products and take the required exams, supported by the business
  • Learn about the programming languages used in the Salesforce ecosystem to achieve the designs required for our customers including APEX, Salesforce Object Model, SOQL and SOSL, HTML, CSS, JavaScript
  • You will learn and be trained on integration products and solutions that we traditionally use to achieve our clients requirements, such as solutions like Docusign (workflow and digital signature solution),TalkDesk (digital telephony solution) and many more
  • You will learn about many different clients and how their businesses work as well as gaining exposure to different markets such as Tech/SaaS, Healthcare, Financial Services, Professional Services, Utilities, Defence, Manufacturing and Non Profit to name a few


We offer a competitive salary, share option scheme, 25 days holiday, flexi-hours, child-care scheme, a fantastic work environment and your birthday off!


If you would like to join ION then we’d love you to contact us. Please email your CV to

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