FinancialForce Implementation Specialist

ION enables its customers to sell faster and smarter, rapidly accelerate growth and outperform their competitors at every level.

This is achieved through the implementation of the worlds most advanced enterprise cloud technologies and the tactical delivery of business transformation services.

THE ROLE

We are looking for an energetic and talented FinancialForce implementation specialist to join our Newcastle-based delivery team. You should have a good understanding of FinancialForce as well as other accounts solutions and technologies and how they can be used to transform businesses. You must be looking to make a name for yourself in a business and industry. Working within our team of specialists, you will be involved in the delivery of significant client projects across many sectors. This is especially suitable for someone who has a strong interest in technology.

RESPONSIBILITIES

DELIVERY

  • Implement and support FinancialForce accounting solutions and projects
  • Deliver valued implementation services to clients, ensuring objectives are met in accordance with the project management plans
  • Help troubleshoot and resolve customer environment problems during UAT
  • Show commercial awareness in decisions, actions and communications
  • Conduct stakeholder and end user application training and provide appropriate documentation for follow up when required
  • Oversight of application build, test and deployment activities
  • Demonstrate system functionality to prospects and clients
  • Possess a superior customer service ethic with accompanying communication and management skills
  • Provide input to support Sales and Marketing functions as required
  • Identify and communicate Business Development opportunities with new and existing clients
  • Identify recommendations for additional services and products within and without the project scope

PROJECT MANAGEMENT

  • Identify and escalate risks and issues in a timely manner to the Project Manager
  • Manage Customer Expectations and be able to communicate status of issues and impacts with relevant client sponsors and process owners
  • Provide input to project plans for prospective and actual projects
  • Monitor progress against plan and communicate to stakeholders

EXPERIENCE

REQUIRED

  • Previous knowledge of FinancialForce Accounting, SFDC, Billing Central, Revenue Management or PSA
  • Microsoft Office experience
  • Prior Cloud accounting Implementation experience or similar
  • Must have experience juggling multiple projects simultaneously
  • Quick learning skills and ability to take initiative in a fast-paced environment

DESIRABLE

  • Previous knowledge of ERP or Accountancy software products (e.g. Sage 50, Sage 200, NetSuite)
  • Prior Cloud accounting Implementation experience or similar
  • Minimum 2 years of experience as an implementation consultant with a focus on financial applications
  • Salesforce knowledge
  • Understand client’s back-office accounting process and data requirements and assist in translating those requirements into the accounting solution
  • Experience should demonstrate a deep understanding of finance especially AR, AP, GL, Fixed Assets, Tax, and revenue recognition
  • International accounting knowledge is an added bonus!
  • Business process design workshops, user documentation, data migration, application configuration, user acceptance testing, integration and training
  • Complete understanding of all phases of the implementation methodology life cycle

BENEFITS

We offer a competitive salary, 25 days holiday, flexi-hours, child-care scheme, a fantastic work environment and your birthday off!

JOIN US

If you would like to join ION then we’d love for you to contact us. Please email your CV to careers@ionhq.co.uk.